Contact Us

We'd love to hear from you

Questions, feedback or catering enquiries — reach out any time.

Send a Message

Address

12-C Zamzama Boulevard, Karachi, Pakistan

Phone

+92 300 1234567

Email

hello@basera.pk

Hours

12:00 PM – 1:00 AM, daily

FAQ

Frequently Asked Questions

Can I modify or cancel a table reservation? +

Yes — reservations can be changed or cancelled up to 2 hours before your booking time by calling us directly.

How long does delivery usually take? +

Most orders arrive within 30–45 minutes depending on distance and order volume during peak hours.

What is your refund policy? +

Refunds for cancelled or incorrect orders are processed within 3–5 business days to your original payment method.

What payment methods do you accept? +

We accept major debit/credit cards, mobile wallets and cash on delivery.

What are your opening hours? +

We're open daily from 12:00 PM to 1:00 AM, including public holidays.

Do you cater for large groups or events? +

Yes, please contact us at least 48 hours in advance for group bookings over 10 guests.